Cara ADUC
GOLDCAR
Domanda
27 ottobre 2014
Dear Sir or Madam,
I sollicite your help in a dispute I have with the company GOLDCAR.
I am a Belgian citizen, I live and work in Milan. I arrived a few months ago and do not speak Italian very well. Sorry for this.
I rent a car in Milan Malpenza from September 26 to October 6, 2014. The person of contact was very rude and pushed a lot for me to take the insurance. I refused.
I had no problem during my trip. I returned the car in exactly the same state I received it. When I came back to the garage, I asked the Goldcar staff to check the car, they told me to go to the office inside the airport. I went there and the staff there told me everything was fine, made a copy of my document a let me go.
Few days later, GOLDCAR deducted 636 euros from my credit card account without authorization or without advising me anyhow.
When I called them to have an explanation, they told me it was for damages I did, which is absolutely not true. I certify I did not do any damage and have all the papers I received from Goldcar in my possession. Moreover, nobody was able to let me know about this damages when I asked more specifically, and the operator hanged back up.
I found dozen of examples of this on the internet. Unfortunately, I did not know before, otherwise I would never have gone to this company. This is a total ripp off.
The same story happened to another person. You can find it here:http://www.tripadvisor.com/ShowTopic-g187427-i42-k7541027-o10-Goldcar_car_rental_is_a_SCAM_AVOID_IT-Spain.html
I sent emails to GOLDCAR, they do not answer. I then contacted the intermediary (AUTO-EUROPE). They sent me the bill they received from GOLDCAR. As you can see (attached), I never signed this bill. It was done 24 hours after I returned the car.
What can I do? Going to the police to make an official complain? Going to a lawyer?
Thank you very much for the help and support you could provide me,
All the best,
Loic, da Milan (MI)
I sollicite your help in a dispute I have with the company GOLDCAR.
I am a Belgian citizen, I live and work in Milan. I arrived a few months ago and do not speak Italian very well. Sorry for this.
I rent a car in Milan Malpenza from September 26 to October 6, 2014. The person of contact was very rude and pushed a lot for me to take the insurance. I refused.
I had no problem during my trip. I returned the car in exactly the same state I received it. When I came back to the garage, I asked the Goldcar staff to check the car, they told me to go to the office inside the airport. I went there and the staff there told me everything was fine, made a copy of my document a let me go.
Few days later, GOLDCAR deducted 636 euros from my credit card account without authorization or without advising me anyhow.
When I called them to have an explanation, they told me it was for damages I did, which is absolutely not true. I certify I did not do any damage and have all the papers I received from Goldcar in my possession. Moreover, nobody was able to let me know about this damages when I asked more specifically, and the operator hanged back up.
I found dozen of examples of this on the internet. Unfortunately, I did not know before, otherwise I would never have gone to this company. This is a total ripp off.
The same story happened to another person. You can find it here:http://www.tripadvisor.com/ShowTopic-g187427-i42-k7541027-o10-Goldcar_car_rental_is_a_SCAM_AVOID_IT-Spain.html
I sent emails to GOLDCAR, they do not answer. I then contacted the intermediary (AUTO-EUROPE). They sent me the bill they received from GOLDCAR. As you can see (attached), I never signed this bill. It was done 24 hours after I returned the car.
What can I do? Going to the police to make an official complain? Going to a lawyer?
Thank you very much for the help and support you could provide me,
All the best,
Loic, da Milan (MI)
Risposta ADUC
you will need to send the car rental a formal notice via certified mail (raccomandata a/r), requesting the restitution of the sum they illegally took from your credit card:
http://sosonline.aduc.it/scheda/messa+mora+diffida_8675.php
Also, report this event to the Italian Antitrust Authority:
http://www.agcm.it/invia-segnalazione-online.html#wrapper
As you do not speak Italian, we would advice the help of someone who can write for you. You do not need a lawyer, unless you can't find someone to help you or if you don't have time to take care of the problem.
Finally, if you do not get the money back, you will need to sue the company. You can do it without a lawyer at the Justice of the Peace (giudice di pace) of the city where you reside.
If you still reside in Belgium, you can do it in Belgium using the European procedure for small claims:
https://e-justice.europa.eu/content_small_claims-42-en.do
http://sosonline.aduc.it/scheda/messa+mora+diffida_8675.php
Also, report this event to the Italian Antitrust Authority:
http://www.agcm.it/invia-segnalazione-online.html#wrapper
As you do not speak Italian, we would advice the help of someone who can write for you. You do not need a lawyer, unless you can't find someone to help you or if you don't have time to take care of the problem.
Finally, if you do not get the money back, you will need to sue the company. You can do it without a lawyer at the Justice of the Peace (giudice di pace) of the city where you reside.
If you still reside in Belgium, you can do it in Belgium using the European procedure for small claims:
https://e-justice.europa.eu/content_small_claims-42-en.do
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