Cara ADUC
Lettera del consumatore
Domanda
21 settembre 2001
Subject: Could you help me please sending a complaint to trenitalia?
Hello,
I would like to formulate a complaint against trenitalia for bad/poor service.
The following mail I've tried to send to TrenItalia several times, but no success, I'm not able to locate a correct email address. "Dear Madam/Sir,
n the 21st of august 2001, we took the 20:30 Eurostar (9454) train from Roma Termini to Chiusi-Chianciano T. The train was late and was only able to leave the station at 20:45 and arrived in Chiusi at about 22:30. More then one hour late in regards to the time table. Information in the station told us that we were entitled to a refund of 50 % of our ticket value if the train arrived more then 25 minutes late, unfortunately in Chiusi no official representant of TrenItalia was available to clear this situation out. As I am back home from holiday I would like to state my complaint with TrenItalia, in order to receive a refund of 50% on our trainfare. Could you please let me know how to procede please?
Regards.
Could you help me placing this complaint at TrenItalia?
Thanks in advance.
Regards.
Hello,
I would like to formulate a complaint against trenitalia for bad/poor service.
The following mail I've tried to send to TrenItalia several times, but no success, I'm not able to locate a correct email address. "Dear Madam/Sir,
n the 21st of august 2001, we took the 20:30 Eurostar (9454) train from Roma Termini to Chiusi-Chianciano T. The train was late and was only able to leave the station at 20:45 and arrived in Chiusi at about 22:30. More then one hour late in regards to the time table. Information in the station told us that we were entitled to a refund of 50 % of our ticket value if the train arrived more then 25 minutes late, unfortunately in Chiusi no official representant of TrenItalia was available to clear this situation out. As I am back home from holiday I would like to state my complaint with TrenItalia, in order to receive a refund of 50% on our trainfare. Could you please let me know how to procede please?
Regards.
Could you help me placing this complaint at TrenItalia?
Thanks in advance.
Regards.
Risposta ADUC
Der Sir,
the address You're requiring are the following ones:
e-mail clicca qui
[email protected]
[email protected]
clicca qui
By the way, if you're aspecting a bit of consideration -and you're hoping your complaint will be considered, you need to send it by mail, a spedition with return receipt.
the address You're requiring are the following ones:
e-mail clicca qui
[email protected]
[email protected]
clicca qui
By the way, if you're aspecting a bit of consideration -and you're hoping your complaint will be considered, you need to send it by mail, a spedition with return receipt.
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