Sempre riguardo ritardi e disservizi Usairways

GENT ADUC,
DI SEGUITO LE INVIO LE 2 RISPOSTE INVIATEMI DA US AIRWAYS!,CHE NN RICONOSCONO I DIRITTI DA VOI CITATI IN QUANTO NN FACENTI PARTE DI CEE,ESSENDO STATUNITENSI!
Dear Mr. Gallivanoni & Family:
On behalf of US Airways and the entire Customer Relations team, please accept my sincere apology for the travel difficulties you recently experienced during your international travels. You have every right to expect service that is on-time, friendly and professional at all times. We realize that a helpful and caring attitude in any circumstance will leave a positive impression of our company and I'm sorry this was not your experience.
Your frustration with our failure to operate your flights as scheduled is understandable. Please know that it is not our intent to create difficulties for our customers and we make every effort to avoid flight disruptions of any kind. In this case, as you indicated, mechanical problems were encountered which required managing. We realize this was very frustrating for everyone involved. As much as we work hard to avoid these situations, safety considerations must remain our number one priority. As much as we regret disappointing our valued customers, we hope you will understand that we were compelled to abide by aviation regulations in this instance.
I appreciate the time that you have taken to write again, since we believe that our customer's feedback is a vital link to our continued growth and success. Your feedback is appreciated and your comments, including those regarding your prior baggage concerns, will be shared with the appropriate management team for internal investigation and handling. The intent here, of course, is to address these issues and make positive changes for the future.
In order to ensure that all carriers remain focused on safety, aviation regulations do not require airlines to pay compensation for incidental expenses because of delayed or canceled flights. This would include such items as telephone calls, lost wages, missed meetings and other personal expenses. In additions, aviation regulations do not requires airlines to refund tickets which have already been used for travel.
Nonetheless, we recognize the great inconvenience your family experienced during your travels with us. Although, regrettably, we cannot change the unfortunate travel experience you encountered, to help convey our apologies, we have authorized four $200.00 Electronic Travel With Us Vouchers- based upon the compensation guidelines set for our office by our Executive Management team- as a gesture of goodwill, in hopes you will allow US Airways another opportunity to regain your confidence. Your E-TUV is valid toward the purchase of travel on US Airways. Please be advised the E-TUV is not valid with Internet bookings. The E-TUV must be redeemed one year from the date of this letter. In addition, please take a moment to read the terms and conditions below to receive the full benefit of this compensation. When you are ready to make your future travel arrangements, please call our Reservations Department at 1-800-428-4322 and reference the following names and confirmation numbers:.................
la seconda
Dear Mr.....,
Thank you for contacting Customer Relations at US Airways. I apologize for the difficulties caused by the diversion of Flight 716. Flight diversions occur when unforeseen or unexpected circumstances arise while an aircraft is en route to its destination. Please be assured that the decision to divert a flight is not made without compelling reasons.
In this case, your flight was diverted due to Gander. We realize this was an inconvenient and frustrating situation; however, safety issues must always take priority over our flight schedules.
Although we are unable to honor a request you may have made for reimbursement of incidental expenses, to convey our apologies we have authorized 4 Electronic Travel With Us Vouchers (E-TUV)in the amount of $200
Bettina, da Busto Arsizio (VA)