Cara ADUC
Ryanair volo cancellato con preavviso di oltre due settimane
Domanda
24 luglio 2008
Buongiorno, mi rivolgo a voi in ricerca di un consiglio. Utilizzo frequentemente Ryanair e spesso acquisto biglietti con un ampio anticipo in modo da risparmiare. Quindi sono già in possesso dei biglietti regolarmente pagati con la carta di credito per il periodo 05 novembre - 18 dicembre 2008 dove ryanair ha annunciato di sospendere i miei voli. I voli sono per la tratta Milano-Cracovia. L'informazione l'ho scoperta per caso cercando di effettuare una nuova prenotazione per tale periodo, senza vedere alcun volo disponibile, stupito della cosa, ho iniziato a cercare ed ho trovato questa informazione:
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Ryanair Announces Temporary Closure of Operations at Krakow
Ryanair, Europe's leading low fares airline, today, 17th July, announced the temporary closure of its operations at Krakow airport for the period from Tuesday, 4th November until Friday, 19th December. This closure will involve the cancellation of 444 flights and a reduction in passenger traffic at the airport of 67,000.
Ryanair explained the decision to close its operations at Krakow and cancel these flights at the airport for the following reasons;
- Costs at the airport are among the most expensive in Europe and far outweigh the potential revenue which passengers are prepared to pay, particularly during the winter period.
- With oil at $140 a barrel, flights at expensive airports like Krakow must be reduced this winter when fares are very low.
Ryanair confirmed that it had written to Krakow seeking a reduction on the costs of these flights this winter but this proposal has been rejected. The loss of this passenger traffic will now cost the airport authority significant commercial revenue and the region up to ¤7m in lost tourism revenue.
Announcing this closure, Ryanair's Deputy Chief Executive, Michael Cawley, said;
"We very much regret temporarily closing our operations at Krakow during this November and December period. However, a combination of the high airport charges in the context of the market needs at Krakow and the massive increases which we face in fuel prices, makes it more profitable for Ryanair to ground aircraft rather than fly them at Krakow during this period.
These flights and the 67,000 passengers would not be lost to Krakow or Polish tourism if Krakow had responded to Ryanair's proposals for cost reductions on these flights for the winter season.
Ryanair, with the lowest costs and lowest guaranteed fares in Europe, is the only airline capable of retaining year round tourism and business links for regional cities such as Krakow. However, low airport costs and local support are required to sustain these operations, particularly through the low yielding months in the winter. In the absence of this support, Ryanair has no alternative but to cancel these routes and develop its business elsewhere.
We will continue our discussions with the airport authorities in order to convince them that this type of interruption to our services need not happen in the future if costs are reduced and hopefully we can develop an agreement on how they can support the year round continuation of our services on a viable basis for the benefit of the airport and the region it serves."
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Sto cercando delle informazioni ma non riesco a capire cosa devo fare, sicuramente Ryanair mi avviserà con più di due settimane di anticipo, ma io posso chiedere subito il rimborso? Devo apsettare una loro comunicazione diretta ?? (ripeto questa notizia l'ho scoperta per caso). E' giusto che loro si tengono i miei soldi già sapendo che il volo non ci sarà? Ho comunque qualche diritto, risarcimento?
Konrad, da Bornasco (PV)
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Ryanair Announces Temporary Closure of Operations at Krakow
Ryanair, Europe's leading low fares airline, today, 17th July, announced the temporary closure of its operations at Krakow airport for the period from Tuesday, 4th November until Friday, 19th December. This closure will involve the cancellation of 444 flights and a reduction in passenger traffic at the airport of 67,000.
Ryanair explained the decision to close its operations at Krakow and cancel these flights at the airport for the following reasons;
- Costs at the airport are among the most expensive in Europe and far outweigh the potential revenue which passengers are prepared to pay, particularly during the winter period.
- With oil at $140 a barrel, flights at expensive airports like Krakow must be reduced this winter when fares are very low.
Ryanair confirmed that it had written to Krakow seeking a reduction on the costs of these flights this winter but this proposal has been rejected. The loss of this passenger traffic will now cost the airport authority significant commercial revenue and the region up to ¤7m in lost tourism revenue.
Announcing this closure, Ryanair's Deputy Chief Executive, Michael Cawley, said;
"We very much regret temporarily closing our operations at Krakow during this November and December period. However, a combination of the high airport charges in the context of the market needs at Krakow and the massive increases which we face in fuel prices, makes it more profitable for Ryanair to ground aircraft rather than fly them at Krakow during this period.
These flights and the 67,000 passengers would not be lost to Krakow or Polish tourism if Krakow had responded to Ryanair's proposals for cost reductions on these flights for the winter season.
Ryanair, with the lowest costs and lowest guaranteed fares in Europe, is the only airline capable of retaining year round tourism and business links for regional cities such as Krakow. However, low airport costs and local support are required to sustain these operations, particularly through the low yielding months in the winter. In the absence of this support, Ryanair has no alternative but to cancel these routes and develop its business elsewhere.
We will continue our discussions with the airport authorities in order to convince them that this type of interruption to our services need not happen in the future if costs are reduced and hopefully we can develop an agreement on how they can support the year round continuation of our services on a viable basis for the benefit of the airport and the region it serves."
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Sto cercando delle informazioni ma non riesco a capire cosa devo fare, sicuramente Ryanair mi avviserà con più di due settimane di anticipo, ma io posso chiedere subito il rimborso? Devo apsettare una loro comunicazione diretta ?? (ripeto questa notizia l'ho scoperta per caso). E' giusto che loro si tengono i miei soldi già sapendo che il volo non ci sarà? Ho comunque qualche diritto, risarcimento?
Konrad, da Bornasco (PV)
Risposta ADUC
da quel che desumiamo leggendo il testo da lei riportato sembra che la decisione di annullare i voli potrebbe essere rivista qualora venisse trovato infine un accordo con le autorita' aeroportuali. Pertanto, pur potendo praticamente considerare persi quei voli, per fare domande di rimborso e/o contestazioni aspetteremo l'arrivo di loro messaggi ufficiali. I suoi diritti, oltre che dal contratto legato al biglietto, sono sanciti dal regolamento CE 261/04 contenuto nella carta diritti del passeggero: clicca qui
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