Lettera del consumatore

Bonjorno, sorry but i don?t speak italian. I bought two tickets from Barcelona to Milan in october to travel last december with volareweb. After contacting with them they told me my money will be back in january. The 15th january i called them and told me it will be in febrary. I?m trying to phone them but the lines are always bussy!!!! What am i supposse to do?? I will see my money again?? Is there any casi like this in your assossiation??? Please write me back soon greetings.
Belen, da Pamplona/España